TY  - JOUR 
TI  - Methodology to determine the installed capacity of an academic program
JO  - ESTUDIOS GERENCIALES - Vol. 27 No. 121 - Octubre/Diciembre 2011;
PY  - 2011
issn 01235923
AB  - Measuring capacity is a major problem, especially in service organizations 
because of its complexity and the lack of research on this topic at these kinds 
of organizations. Therefore, the purpose of this article is to discuss a methodology for measuring the capacity of an university by focusing on an academic 
unit. To this end, this research study determines the available capacity of 
an academic program and the use of resources by a typical student, and 
then the relation between these two aspects. The proposal is validated for an 
undergraduate program, generating a fairly good estimate of the number of 
students who can be served at any given time.
KW  - MEDICION DE LA CAPACIDAD INDUSTRIAL
KW  - METODOLOGÍA
KW  - UNIVERSIDAD
KW  - ORGANIZACIONES DE SERVICIO
KW  - CAPACITY
KW  - CAPACITY PLANNING
KW  - UNIVERSITY
KW  - SERVICE MEASUREMENT
KW  - METHODOLOGY
UR  - http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1126
ER  -