%0 Journal Article 
%T Caso de estudio. Viernes Negro
%D 2011
%@ 01235923
%U http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1115
%X The objective of the case discussed here is to present the complex situation that arises at a large raw material manufacturing company 
in the construction industry when its integrated information management system collapses; a situation commonly known as “a system crash”.
These kinds of system failures constrain logistical activities related 
to the distribution center that is responsible for shipping orders on 
a national level on the sales closing date at the end of a given month. 
This hampers the order invoicing process and, therefore, gives rise to non-compliance with order deliveries, customer dissatisfaction, potential loss of orders, and non-compliance with the company’s sales goals, thus affecting the profitability.
%K Gestión del riesgo
%K Continuidad del negocio
%K Infraestructura tecnológica
%K Risk management
%K Continuity management
%K Availability management
%K Ingeniería de producción
%K Production engineering
%~ GOEDOC, SUB GOETTINGEN